Invida Contractor Payment Queries

Contractor Payments – Finance Queries

If you are contacting us regarding contractor payment finance issues, please review the guidance below before emailing us. This will likely answer your query.

If the guidance does not resolve your issue, you can email the Cost Team at:

[e-mail]

Important: Ensure your email subject contains the wording “Finance Query –” followed by your title. This helps us filter queries efficiently.

We review these emails weekly on Fridays. Please do not send multiple emails; we will respond after reviewing your query.

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Guidance

Payment Authorisation Request (PAR) / Payment Date Queries

• Only enquire about PARs that are in operational review status.
• If your PAR was submitted or queried within the last 4 weeks, refer to the table below for the next review period. Do not chase during this period.
• Repeated chasing may result in emails being disregarded after one warning.

Submission Cut-off Dates

Cut-off Date for Submission Review

21/12/2025

18/01/2026

Every 4 weeks thereafter

If your PAR has not been reviewed within 4 weeks following the relevant submission review date, email us at [e-mail].

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Budget Lookup Document

Distributed monthly by the SRM team. Contact them to be added to the list. If a job is missing or blank, email us at [e-mail].

Unbillable Jobs

Email us a list of all jobs requiring fixes, and we will amend these for you: [e-mail].

Payment Dates

• If a job is in committed, approved, or paid status, it is with the finance team and will be paid according to your payment terms.
• If a job is approved in your portal but unpaid for more than 4 weeks, email Invida technical support at [e-mail]. This may require technical intervention from INVIDA. The Cost Team cannot assist with these issues.

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