Accounts Payable Department - Frequently Asked Questions (FAQs)
📌 General Information
What is the Accounts Payable department responsible for?
The Accounts Payable (AP) department processes and manages all outgoing payments to vendors and suppliers, verifies invoices, ensures timely payments, and maintains accurate financial records.
How do I raise a query with the Accounts Payable team?
Fill in a Form using this link Submit a request – Accounts Payable
What are your working hours and response times?
Monday to Friday, 9:00 AM – 5:00 PM. We aim to respond within 48 business hours.
🧾 Invoices
How do I submit an invoice for payment?
Email your invoice in PDF format with all required details to avoid delays.
What information must be included on an invoice?
- Vendor name and contact details
- Invoice number and date
- VAT Registration Number (if applicable)
- Purchase order (PO) number (if applicable)
- Site ID Name & address / Outlet number (if applicable)
- Description of goods/services
- Quantity and unit price
- Total amount due split by net, VAT and gross amounts
- Payment terms
- Bank details for payment
- Remittance email address
Where should I send my invoice or credit note?
| Type of Supply | Includes | Email Address |
|---|---|---|
| Ei Contractors Invoices | Property Invoices with PO's & Valuation Certificates | contractorsinvoices@stonegategroup.co.uk |
| Stonegate Council Invoices | Business Rates, Council Tax, Licence Fees & BIDs | rates@stonegategroup.co.uk |
| Ei Beer Invoices | Beer, Wines, Minerals, etc | beerinvoices@stonegategroup.co.uk |
| Stonegate Beer Invoices | cloaked.drinks@stonegategroup.co.uk | |
| Ei Overhead Invoices | Site Costs, PO's for head office costs | invoices@stonegategroup.co.uk |
| Stonegate Overhead Invoices | apinvoices.noreply@stonegategroup.co.uk | |
| Ei Rent Invoices | Rent, Insurance & Service Charges | leaseholdsinvoices@stonegategroup.co.uk |
| Stonegate Rent Invoices | rent.accounts@stonegategroup.co.uk | |
| Best Place Invoices | All types of supply | invoicesforbestplace@stonegategroup.co.uk |
| Frontier Invoices | All types of supply | invoicesforfrontier@stonegategroup.co.uk |
Do not send invoices directly to individual AP team members.
💳 Payments
When will I receive payment?
Payments follow agreed terms. Standard terms: Net 60.
Payment Dates
| Payment Dates |
|---|
| 21/11/2025 |
| 05/12/2025 |
| 19/12/2025 |
| 02/01/2026 |
| 16/01/2026 |
| 30/01/2026 |
| 13/02/2026 |
| 27/02/2026 |
| 13/03/2026 |
| 27/03/2026 |
| 10/04/2026 |
| 24/04/2026 |
| 08/05/2026 |
| 22/05/2026 |
| 05/06/2026 |
| 19/06/2026 |
| 03/07/2026 |
| 17/07/2026 |
| 31/07/2026 |
| 14/08/2026 |
| 28/08/2026 |
| 11/09/2026 |
| 25/09/2026 |
| 09/10/2026 |
| 23/10/2026 |
| 06/11/2026 |
| 20/11/2026 |
| 04/12/2026 |
| 18/12/2026 |
Payment Methods
BACS and international transfers.
How to update bank details?
Fill in the FORM LINK Submit a request – Accounts Payable with updated details on company letterhead, signed and dated. Telephone verification required.
📄 Vendor Management
How do I become a registered vendor?
Email managedproductquery@stonegategroup.co.uk for a vendor registration form.
⚙️ Disputes & Issues
For disputes or incorrect payments, Fill in the FORM LINK Submit a request – Accounts Payable with full details.
🔒 Compliance & Security
We comply with GDPR and maintain strict data protection standards. This is available upon request.
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